At Unique Stock, we want customers to have a clear understanding of how returns, refunds, and exchanges are handled. This policy explains the general process for products purchased through our ecommerce store.
If you need case-specific help with a return, damaged parcel, wrong item, or refund status, please contact our support team at [email protected] as soon as possible.
To be considered for a return, items should generally be unused, in their original condition, and returned with original packaging, tags, accessories, manuals, or any included promotional items where applicable.
Return requests should be made within a reasonable time after delivery. We may refuse returns that are incomplete, used, damaged after delivery, altered, or sent back without prior communication.
If you receive a damaged, defective, incomplete, or incorrect item, please contact us promptly at [email protected] with your order details and a clear description of the issue. We may ask for photos of the product, packaging, shipping label, or invoice to review the claim.
After review, we may offer a replacement, exchange, store adjustment, or refund depending on stock availability and the nature of the issue.
Certain items may not be eligible for return or refund, including where applicable:
If a product category has special conditions, those conditions may be stated on the product page or communicated at the time of purchase.
To start a return or refund request, contact [email protected] and include the following where possible:
Please do not return items without contacting us first, as this may delay review or affect eligibility.
Once a returned item is received, we will inspect it to verify condition, completeness, and eligibility. Approval of a refund or exchange is subject to inspection and this policy.
If the returned item does not meet the stated conditions, we may decline the request or offer a partial resolution where appropriate.
If a refund is approved, it will generally be processed back to the original payment method where possible. In some cases, another reasonable refund method may be used based on the payment type or order circumstances.
Refund timing can vary depending on payment method, banking channels, and processing times. While we aim to process approved refunds promptly, actual receipt may take several business days after approval.
If you would prefer a replacement or exchange and the item is eligible, we may offer an exchange subject to stock availability. If the exact item is unavailable, we may discuss an alternative product or another suitable resolution.
Original shipping charges are generally non-refundable unless the return is due to our error, a wrong item, or a verified damaged or defective product. Return shipping costs may be the responsibility of the customer unless we confirm otherwise based on the issue.
If a parcel is refused, undeliverable due to incorrect customer details, or not collected from the courier where applicable, any resulting shipping or handling costs may be deducted from the refund where permitted.
If you need to cancel an order, please contact us as quickly as possible. Orders that have already been processed, packed, or shipped may not be cancellable, but you may still contact us to discuss available options.
We reserve the right to request reasonable evidence before approving claims for damaged, defective, missing, or incorrect items. Repeated abuse of the return process may lead to refusal of future return requests.
This policy is intended to provide general guidance and may be updated as our store operations change. For any special circumstances, please contact support at [email protected] for case-specific assistance.
For all return, exchange, and refund support, please contact Unique Stock at [email protected].
